How can we help?

Go to app.beebeeb.io/signup, enter your email address and choose a password. Your password never leaves your device, so we never see it. You also get a 12-word recovery phrase: write it down, because without it and your password your files cannot be recovered. Then pick a plan (Starter, Basic or Pro, monthly or yearly) and start its free trial. You don’t need a card or iDEAL. During the trial you get less storage, to prevent misuse. You can also pay with a card or iDEAL right away for full access. There is no free plan.

If you have your 12-word recovery phrase, you can reset your passphrase. If you have lost both your passphrase and recovery phrase, your data is permanently inaccessible. This is by design — it means we cannot access your data either.

AES-256-GCM for file encryption, Argon2id for key derivation from your passphrase, X25519 for key exchange when sharing files, and HKDF-SHA256 for per-file key derivation. Every file — and every filename — is encrypted on your device before upload.

No. This is not a policy decision — it is an architectural guarantee. Your encryption keys are derived on your device from your 12-word recovery phrase, and your password unlocks them; neither is ever sent to us. Our servers store only encrypted blobs. If compelled by law enforcement, we can only hand over encrypted data we cannot decrypt.

All client applications (web, desktop, mobile, CLI) and the encryption core are open source under AGPL-3.0 and available on GitHub. You can audit the encryption implementation and build the clients from source. The server is not open source, and there is no version of Beebeeb you can run on your own hardware.

Not yet. A third-party security audit is planned but has not been scheduled. Our cryptographic implementation uses well-established primitives (AES-256-GCM, Argon2id, X25519) and all client code is open source on GitHub for public review.

Every plan includes end-to-end encryption, and Starter, Basic and Pro start with a free trial. You don’t need a card or iDEAL to start it. The trial has less storage, to prevent misuse. Pay with a card or iDEAL right away for full access. Starter (100 GB, €1.99/month), Basic (200 GB, €3.99/month) and Pro (1 TB, €10.99/month, plus €10.99 per extra TB up to 99 TB). Teams (5 TB, €54.95/month, two seats included) is coming soon and cannot be bought yet. Paying yearly saves two months. Full details are on the pricing page.

Go to Settings, open Storage & Plan and choose Cancel plan. You may first be offered a discount or a pause instead — choose No thanks to continue — and then confirm with Cancel anyway. Your plan stays active until the end of the billing period you paid for. On that date your account closes and all your files are permanently deleted, so download everything you want to keep before then.

We accept credit/debit cards (Visa, Mastercard, Amex), iDEAL and SEPA Direct Debit via Mollie B.V., our EU-based payment processor (Amsterdam, the Netherlands). All payment processing happens through Mollie — we never see your full card number.

All data is stored on EU-operated infrastructure in Europe. No data ever leaves the European Union. No US sub-processors have access to storage infrastructure. Your files are stored in data centers in Germany and Finland, with the Netherlands coming soon. Our security page lists them.

Beebeeb is established in the Netherlands and processes personal data under the GDPR and Dutch implementing law. No certification or external attestation of GDPR compliance exists.

Go to Settings then Privacy then Export data to download everything we have. To delete your account, use Settings then Privacy then Delete account. This is irreversible — all encrypted data is permanently destroyed.

Yes. The bb CLI is available via Homebrew (brew install beebeeb-io/tap/bb) or as a direct download. It runs on Linux, macOS and WSL (and on Windows), and supports upload, download, sync, and sharing from the terminal.

Not a public one yet. Our apps and the open-source bb CLI use the same HTTP API, but it is not documented or supported for third-party use; documentation will be published at beebeeb.io/docs when developer access opens. Any client has to encrypt on the device before sending, just like our apps do. For scripting today, use the bb CLI.

The largest single file you can upload is 100 GB on Starter and Basic, and 500 GB on Pro. Files are split into encrypted chunks on your device before upload. There is no cap on the number of files.